Agnew Group’s Bavarian BMW Belfast dealership is gears ahead, having claimed the prestigious Retailer of the Year award.
It scooped the accolade at the German car manufacturer’s annual awards event which took place last month.
Held in Lisbon, the BMW Retailer of the Year Awards handed a total of 11 accolades to the UK’s best franchised operators, but Bavarian BMW in Belfast secured the top spot on the night.
As well as claiming the overall accolade of BMW Retailer of the Year, Bavarian BMW also claimed the BMW Retailer of the Year Marketing Champion award, capping off a hugely successful night for the Northern Ireland team.
Joe Rogers, Head of Business for Bavarian BMW, said they were thrilled.
“The team has been working diligently across all aspects of the business to deliver exceptional service and to receive this accolade simply acknowledges the effort that they invest day and daily to exceed customer expectations. I want to congratulate and thank the team. I’m really proud of them,” he added.
He said the awards are a great way of benchmarking service provision.
“Considering all the various disciplines of the business are assessed means you need to take a holistic look at what you do. From the moment someone walks into the dealership you are considering the service they receive when browsing, right through to how information is communicated throughout the journey. Every step of the process is critical,” he added.
There was further recognition on the evening for the Bavarian BMW team when they won the BMW Retailer of the Year Marketing Champion award.
Keith Craig, Sales Director for Bavarian BMW, said they consistently use customer feedback to refine the ways in which they share information.
“It’s brilliant to win this award as it reinforces that we have a great team here in Belfast,” he added.
The Bavarian BMW dealership sells new and used vehicles, with up to 200 vehicles on-site at any given time.
For further information log onto https://www.bavarianbmw.co.uk.
