George Best Belfast City Airport has been shortlisted for the ‘Airport of the Year’ award.
The public can now vote for their favourite airport ahead of the winner being announced at the at the 2019 AIR Convention Europe Awards, which takes place from 16 to 18 September in Vilnius, Lithuania.
Belfast City Airport is the only airport on the island of Ireland to be shortlisted in this category.
Brian Ambrose, Chief Executive at Belfast City Airport, said AIR Convention Europe is a significant event within the industry and being included in the shortlist is testament to their commitment to ensuring an enjoyable, hassle-free experience for passengers.
“Belfast City Airport transports approximately 2.5m business and leisure passengers each year so we work closely with our airlines to make sure our routes and the frequency of services are aligned with the needs of our customers,” he added.
He said through airline partners Aer Lingus, British Airways, Flybe, KLM and Loganair, the airport operates an extensive domestic route network with a daily service to Amsterdam and sunshine routes for the summer.
And he spoke about the facilities upgrade and the passenger transit time.
“Last year we announced a £15m investment to improve our facilities and ultimately enhance the passenger experience. To date this has included a refurbishment of our departure lounge resulting in more retail, food and beverage choice for passengers; 100% more customer seating; and a significant upgrade of our Central Search Security Area has reduced the average passenger processing time to just six minutes,” said Mr Ambrose.
“At Belfast City Airport we always strive to exceed the expectations of our passengers so we really value their feedback, and that has been central to the improvements made within the terminal so far,” added Mr Ambrose.
The airport has been named the Most Convenient Airport in the UK and Ireland in a study undertaken by The Telegraph.
The airport was also revealed as the most punctual airport in the UK based on 2018 data from the Civil Aviation Authority.
Mr Ambrose also said they work with a number of groups and charities to educate and inform staff of various conditions including hidden disabilities.
“We have maintained a ‘Very Good’ accessibility rating from the CAA which is the highest level and will continue to ensure accessibility for all with any further improvements to the terminal,” he added.
Other airports shortlisted in the ‘Airport of the Year’ category include Heathrow Airport, Warsaw Modlin Airport, Greater Toronto Airports Authority, London Stansted Airport, Trieste Airport, Ben-Gurion Int’l Airport (TLV), Tallinn Airport.
To vote for Belfast City Airport in the ‘Airport of the Year’ category please visit https://europe.airconvention.com/awards/ and select the ‘Airport’ tab.
