Jet2.com has once again outperformed other short-haul airlines when it comes to customer experience and satisfaction.
The airline has scooped a Telegraph Travel Award for its excellence.
The Telegraph Travel Awards are based on the opinions of tens of thousands of holidaymakers, who gave their verdicts on airlines, both short-haul and long-haul.
The short-haul category was based on how airlines ‘impress their passengers’ and deliver great service, with Telegraph Travel calling out Jet2.com ahead of other short-haul airlines for ‘friendly low fares’ and customer service.
This prestigious award comes on the back of a number of other notable accolades that Jet2.com has received for delivering a VIP customer service, including five awards at the 2019 TripAdvisor Travellers’ Choice Awards (Best Airline – UK, Best Airline – Europe, Best Low Cost Airline – Europe, Best Economy Class – Europe and Top 10 Airlines of the World).
The UK’s third largest airline has also been awarded with Which? Recommended Provider status for the past three years running, and was recently recognised by The Institute of Customer Service for been the best UK airline for delivering excellent customer satisfaction.
From Summer 20, the leading airline will operate a fleet of over 110 aircraft, flying customers to sun, city and ski destinations from its nine UK bases. This fleet size enables flight-only customers with Jet2.com and package holiday customers with Jet2holidays to choose holidays of any duration, giving them complete flexibility on top of the award-winning benefits of Jet2.com and Jet2holidays.
Steve Heapy, CEO of Jet2.com and Jet2holidays said he was delighted with the accolade.
“We are extremely proud to be named Best Short-Haul Airline at the prestigious Telegraph Travel Awards, as it is another accolade that is based on the experiences of paying customers, showing how far ahead of the competition we are when it comes to looking after customers.
“Once again, customers have chosen Jet2.com as their favourite short-haul airline and once again it is because of our relentless focus on delivering a VIP customer service. Customer satisfaction means everything to every single colleague at Jet2.com and Jet2holidays, so we would like to say a huge thank you to the readers of Telegraph Travel,” he added.
