The highest ranked tour operator for customer service in a major study is Jet2holidays.
It has once again been recognised for its first-class customer service.
The latest UK Customer Satisfaction Index (UKCSI) has been published by The Institute of Customer Service.
It named Jet2holidays joint 20th out of more than 250 companies – making the package holiday specialist the highest ranked tour operator for customer service. Jet2.com comes joint 45th in the list – the highest ranked airline in the study.
Jet2holidays is given a customer satisfaction score of 82.5, above the national average of 77.7. Over 30 different elements, such as staff professionalism, quality and efficiency, and complaint handling, are factored into the results.
Jet2.com has a customer satisfaction score of 81.2 and is the only airline to make the top 50 yet again.
Steve Heapy, CEO of Jet2.com and Jet2holidays said they invest heavily to provide the very best service for customers.
“Such success is incredibly rewarding, and it is testament to the tremendous amount of hard work that everyone at Jet2.com and Jet2holidays puts in to ensure that every single customer receives a best in class service,” he added.
The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been run by The Institute of Customer Service since 2008 and is based on the responses of over 10,000 customers.
Visit the website here: https://www.jet2.com/