The Group Operations Director of the Loughshore Hotel in Carrickfergus said the events that took place last week ‘had absolutely nothing to do with the owners, management or staff of the hotel.’
Stephen Carson said he was not prepared to ‘pull the plug’ and risk what was a 90 second episode where no-one was hurt, becoming something much worse.
An official statement has been released following the posting of the video of a bride and groom singing a rendition of Simply the Best. The couple are seen raising their hands in the air using the words: ‘f*** the Pope and the IRA’ with children present.
Since the video emerged, people from both sides of the community have expressed their shock.
Group Operations Director Mr Carson said the Belfast Loughshore Hotel is committed to providing the highest standards of customer service to all guests irrespective of their race, colour, creed or religious beliefs.
“The events that took place did so in a private room, hired by a couple to hold their wedding reception. The events that took place had absolutely nothing to do with the owners, management or staff of the Belfast Loughshore Hotel,” he said.
The company employs over 300 people from all backgrounds and Mr Carson said the hotel practices the religion of customer service.
“We treat our guests as we would like to be treated ourselves, with respect, care and love.
To the many people commenting “why didn’t the hotel manager step in and put a stop to it?” – my answer is simple – I as the leader of the company would never ask or expect anyone who works with me to do something that I would not do myself and I can assure you all that I would not be prepared to ‘pull the plug’ and risk what was a 90 second episode where no-one was hurt becoming something much worse.
“So, the hotel manager who carried on and did his job has the full support of our hospitality family. We will not be responding to any further emails or messages about this event and I apologise in advance for any upset that may cause. I’d like to take this opportunity to thank you our loyal customers who continue to allow us to serve you,” he added.